Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

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karenyoung_heysigmund

Boundaries aren`t requests we make of them. They`re the actions we take to keep them (and everyone else involved) physically safe, relationally safe, and to preserve values when they aren`t able to.

The rule: Phones in the basket at 5pm.

The boundary: (What I`m going to do when you`re having trouble with the rule.)

`Okay - I can see you`re having trouble popping your phone in the basket. I`m just going to sit beside you as a reminder that it`s time. Take your time. I`ll just watch over your shoulder until you`re ready. So who are we texting? What are we watching?`

Or:

`I know you hate this rule. It`s okay to be annoyed. It`s not okay to yell. I`m not going to listen while you`re yelling.`

Then, `This phones in the basket thing is chewing into our night when we start it at 5pm. We`ll see how we go tomorrow and if it`s bumpy, we`ll shift to phones in the basket from 4:30pm. Let`s see how we go.`

It`s not a punishment or a threat. It`s also not about what they do, but about what we do to lead the situation into a better place.

Of course, this doesn`t always mean we`ll hold the boundary with a calm and clear head. It certainly doesn`t mean that. We`re human and sometimes we`ll lose our own minds as though they weren`t ours to own. Ugh. Been there too many times. That`s okay - this is an opportunity to model humility, repair, self-compassion. What`s important is that we repair the relational rupture as soon as we can. This might sound like, `I`m sorry I yelled. That must have been confusing for you - me yelling at you to stop yelling. Let`s try that again.`❤️

View

Nov 18

Open
Boundaries aren't requests we make of them. They're the actions we take to keep them (and everyone else involved) physically safe, relationally safe, and to preserve values when they aren't able to. The rule: Phones in the basket at 5pm. The boundary: (What I'm going to do when you're having trouble with the rule.) 'Okay - I can see you're having trouble popping your phone in the basket. I'm just going to sit beside you as a reminder that it's time. Take your time. I'll just watch over your shoulder until you're ready. So who are we texting? What are we watching?' Or: 'I know you hate this rule. It's okay to be annoyed. It's not okay to yell. I'm not going to listen while you're yelling.' Then, 'This phones in the basket thing is chewing into our night when we start it at 5pm. We'll see how we go tomorrow and if it's bumpy, we'll shift to phones in the basket from 4:30pm. Let's see how we go.' It's not a punishment or a threat. It's also not about what they do, but about what we do to lead the situation into a better place. Of course, this doesn't always mean we'll hold the boundary with a calm and clear head. It certainly doesn't mean that. We're human and sometimes we'll lose our own minds as though they weren't ours to own. Ugh. Been there too many times. That's okay - this is an opportunity to model humility, repair, self-compassion. What's important is that we repair the relational rupture as soon as we can. This might sound like, 'I'm sorry I yelled. That must have been confusing for you - me yelling at you to stop yelling. Let's try that again.'❤️

karenyoung_heysigmund

Boundaries are about what WE do to preserve physical safety, relational safety, and values. They aren’t about punishment. They’re the consequences that make sense as a way to put everything right again and restore calm and safety.

When someone is in the midst of big feelings or big behaviour, they (as with all of us when we’re steamy) have limited capacity to lead the situation into a better place.

Because of this, rather than focusing on what we need them to do, shift the focus on what we can do to lead back to calm.

This might sound like:

The rule (what we want them to do): Phones go in the basket at 5pm.

The boundary (what we do when the rule is broken), with love and leadership: ‘I can see you’re having trouble letting go of your phone. That’s okay - I’m just going to sit beside you until you’re ready. Take your time. You’re not in trouble. I’ll just stay here and watch over your shoulder until you’re done.’

Or …

‘I can see this phones in the basket process is dragging out and chewing into our night when we start it at 5pm. If that keeps happening I’ll be starting this process at 4pm instead of 5pm.’

And if there’s a bit of spice in their response, part of being a reliable, sturdy leader is also being able to lead them through that. Even if on the inside you feel like you’re about to explode 🤯 (we’ve all been there), the posture is ‘I can handle this, and I can handle you.’ This might sound like,

‘Yep you’re probably going to have a bit to say about it. That’s okay - I don’t need you to agree with me. I know it’s annoying - and it’s happening.’

‘I won’t listen when you’re speaking to me like this. Take your time though. Get it out of you and then we can get on with the evening.’

Then, when the spicy has gone, that’s the time to talk about what’s happened. ‘You’re such a great kid. I know you know it’s not okay to talk to me like that. How are we going to put this right? Let’s yet 5pm again tomorrow and see how we go. If it causes trouble we’ll start earlier. I actually think we’ll be okay though.’♥️

View

Nov 10

Open
Boundaries are about what WE do to preserve physical safety, relational safety, and values. They aren’t about punishment. They’re the consequences that make sense as a way to put everything right again and restore calm and safety. When someone is in the midst of big feelings or big behaviour, they (as with all of us when we’re steamy) have limited capacity to lead the situation into a better place. Because of this, rather than focusing on what we need them to do, shift the focus on what we can do to lead back to calm. This might sound like: The rule (what we want them to do): Phones go in the basket at 5pm. The boundary (what we do when the rule is broken), with love and leadership: ‘I can see you’re having trouble letting go of your phone. That’s okay - I’m just going to sit beside you until you’re ready. Take your time. You’re not in trouble. I’ll just stay here and watch over your shoulder until you’re done.’ Or … ‘I can see this phones in the basket process is dragging out and chewing into our night when we start it at 5pm. If that keeps happening I’ll be starting this process at 4pm instead of 5pm.’ And if there’s a bit of spice in their response, part of being a reliable, sturdy leader is also being able to lead them through that. Even if on the inside you feel like you’re about to explode 🤯 (we’ve all been there), the posture is ‘I can handle this, and I can handle you.’ This might sound like, ‘Yep you’re probably going to have a bit to say about it. That’s okay - I don’t need you to agree with me. I know it’s annoying - and it’s happening.’ ‘I won’t listen when you’re speaking to me like this. Take your time though. Get it out of you and then we can get on with the evening.’ Then, when the spicy has gone, that’s the time to talk about what’s happened. ‘You’re such a great kid. I know you know it’s not okay to talk to me like that. How are we going to put this right? Let’s yet 5pm again tomorrow and see how we go. If it causes trouble we’ll start earlier. I actually think we’ll be okay though.’♥️

karenyoung_heysigmund

So ready to get started with ‘Hey Little Warrior’ in Melbourne. This is my fourth time this year presenting this workshop in Melbourne and we sell out every time.

So what do we do here?! We dive into how to support young children with anxiety. It’s my favourite thing to talk about. I love it. Even more than whether or not I want dessert. We talk about new ways to work with anxiety in littles so they can feel braver and bigger in the presence of it. This workshop is loaded with practical strategies. I love presenting this workshop.

(And yes - always yes to dessert. As if I would ever skip the most important meal of the day. Pffftt.)

@compass_australia

View

Oct 27

Open
So ready to get started with ‘Hey Little Warrior’ in Melbourne. This is my fourth time this year presenting this workshop in Melbourne and we sell out every time. So what do we do here?! We dive into how to support young children with anxiety. It’s my favourite thing to talk about. I love it. Even more than whether or not I want dessert. We talk about new ways to work with anxiety in littles so they can feel braver and bigger in the presence of it. This workshop is loaded with practical strategies. I love presenting this workshop. (And yes - always yes to dessert. As if I would ever skip the most important meal of the day. Pffftt.) @compass_australia

karenyoung_heysigmund

They’re often called sensory preferences, but they’re sensory needs.

In our adult worlds we can move our bodies and ourselves to seek regulation. If we don’t like noise we’re less likely to be DJs for example. If we don’t love heights we’re less likely to be pilots or skydivers. If we feel overwhelmed, we can step outside, go into an office, go to the bathroom, or pop on headphones for a break. If we need to move, we can stand, walk to get a tea. At school, this is so much harder.

When bodies don’t feel safe, there will be anxiety. This will potentially drive fight (anger, tantrums), flight (avoidance, running away, movement), or shutdown (in quiet distress and can’t learn).

These are physiological issues NOT behavioural ones.

Whenever we can, we need to support physiological safety by accommodating sensory needs AND support brave behaviour. What’s tricky is disentangling anxiety driven by unmet sensory needs, from anxiety driven by brave behaviour.

The way through is to support their physiological needs, then move them towards brave behaviour.

Schools want to support this. They want all kids to be happy and the best they can be, but there will be a limit on their capacity to support this - not because they don’t want to, but because of a scarcity of resources.

There will often be many children with different physiological needs. Outside school there is nowhere else that has to accommodate so many individual needs, because as adults we won’t be drawn to environments that don’t feel okay. In contrast, school requires all kids to attend and stay regulated in the one environment.

For now, we don’t have a lot of options. Yes there are schools outside mainstream, and yes there is home school, but these options aren’t available to everyone.

So, until mainstream schools are supported with the resources (staff, spaces, small classes, less demand on curriculum … and the list goes on), what can we do?

- Help school with specific ways to support your child’s physiology while being mindful that teachers are also attending to the needs of 25+ other nervous systems. But be specific.
- Limit the list. Make this a ‘bare minimum needs’ list, not a ‘preferences’ one.♥️

View

Oct 20

Open
They’re often called sensory preferences, but they’re sensory needs. In our adult worlds we can move our bodies and ourselves to seek regulation. If we don’t like noise we’re less likely to be DJs for example. If we don’t love heights we’re less likely to be pilots or skydivers. If we feel overwhelmed, we can step outside, go into an office, go to the bathroom, or pop on headphones for a break. If we need to move, we can stand, walk to get a tea. At school, this is so much harder. When bodies don’t feel safe, there will be anxiety. This will potentially drive fight (anger, tantrums), flight (avoidance, running away, movement), or shutdown (in quiet distress and can’t learn). These are physiological issues NOT behavioural ones. Whenever we can, we need to support physiological safety by accommodating sensory needs AND support brave behaviour. What’s tricky is disentangling anxiety driven by unmet sensory needs, from anxiety driven by brave behaviour. The way through is to support their physiological needs, then move them towards brave behaviour. Schools want to support this. They want all kids to be happy and the best they can be, but there will be a limit on their capacity to support this - not because they don’t want to, but because of a scarcity of resources. There will often be many children with different physiological needs. Outside school there is nowhere else that has to accommodate so many individual needs, because as adults we won’t be drawn to environments that don’t feel okay. In contrast, school requires all kids to attend and stay regulated in the one environment. For now, we don’t have a lot of options. Yes there are schools outside mainstream, and yes there is home school, but these options aren’t available to everyone. So, until mainstream schools are supported with the resources (staff, spaces, small classes, less demand on curriculum … and the list goes on), what can we do? - Help school with specific ways to support your child’s physiology while being mindful that teachers are also attending to the needs of 25+ other nervous systems. But be specific. - Limit the list. Make this a ‘bare minimum needs’ list, not a ‘preferences’ one.♥️

karenyoung_heysigmund

Brave often doesn’t feel like ‘brave’. Most often, it feels like anxiety. If there is something brave, important, new, hard, there will always be anxiety right behind it. It’s the feeling of anxiety that makes it something brave - and brave is different for everyone.♥️

#anxietyawareness #childanxiety #anxietysupport #anxietyinkids #parent #positiveparenting

View

Oct 18

Open
Brave often doesn’t feel like ‘brave’. Most often, it feels like anxiety. If there is something brave, important, new, hard, there will always be anxiety right behind it. It’s the feeling of anxiety that makes it something brave - and brave is different for everyone.♥️ #anxietyawareness #childanxiety #anxietysupport #anxietyinkids #parent #positiveparenting

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