Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

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karenyoung_heysigmund

Anxiety is about felt safety. It doesn’t mean your young one isn’t safe. It means they don’t feel safe.

The question then is, what would help them feel safer? This doesn’t mean anxiety will go away, and we don’t need it to. What we’re looking for is what would help you feel braver and safer, even when you’re anxious?

It also doesn’t mean school is doing anything wrong. But maybe there are little shifts that will make a big difference.

There will always be anxiety whenever there is something brave, new, hard, or growthful to do. But anything we can do to help them feel safer, will help anxiety feel more manageable, and hard things feel more do-able.

So let’s have the conversation. What’s@one thing school could do that would help your child feel safe enough, so they could do brave enough. There are no wrong answers.♥️

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Jan 19

Open
Anxiety is about felt safety. It doesn’t mean your young one isn’t safe. It means they don’t feel safe. The question then is, what would help them feel safer? This doesn’t mean anxiety will go away, and we don’t need it to. What we’re looking for is what would help you feel braver and safer, even when you’re anxious? It also doesn’t mean school is doing anything wrong. But maybe there are little shifts that will make a big difference. There will always be anxiety whenever there is something brave, new, hard, or growthful to do. But anything we can do to help them feel safer, will help anxiety feel more manageable, and hard things feel more do-able. So let’s have the conversation. What’s@one thing school could do that would help your child feel safe enough, so they could do brave enough. There are no wrong answers.♥️

karenyoung_heysigmund

One little brave step at a time. It doesn’t matter how big the steps are, or how long it takes as long as the steps are forward.

The steps won’t always feel gentle. The big feelings that come with this won’t hurt them, as long as they are safe and they aren’t alone in their distress. Lead, with love. ‘I know this feels big, and I know you can do this. I’m right here with you. We’ll handle this together.’

It doesn’t have to be you who is with them, as long as it is someone they feel safe with and care about by - a teacher, a relative, a grandparent - any important adult in their lives who can help them feel seen, loved, and safe through the storm.♥️

View

Jan 14

Open
One little brave step at a time. It doesn’t matter how big the steps are, or how long it takes as long as the steps are forward. The steps won’t always feel gentle. The big feelings that come with this won’t hurt them, as long as they are safe and they aren’t alone in their distress. Lead, with love. ‘I know this feels big, and I know you can do this. I’m right here with you. We’ll handle this together.’ It doesn’t have to be you who is with them, as long as it is someone they feel safe with and care about by - a teacher, a relative, a grandparent - any important adult in their lives who can help them feel seen, loved, and safe through the storm.♥️

karenyoung_heysigmund

‘Yeah, that feels big doesn’t it. I get that. So if you can’t to the whole thing/ the whole time/ all of it, tell me what you can do. And don’t tell me nothing, because that’s not an option.’♥️

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Dec 5

Open
‘Yeah, that feels big doesn’t it. I get that. So if you can’t to the whole thing/ the whole time/ all of it, tell me what you can do. And don’t tell me nothing, because that’s not an option.’♥️

karenyoung_heysigmund

First, we ask the questions of us:

Are they relationally safe?
- Do they have an anchor adult at school?
- Do they know how to access this adult?
- Do they feel welcome, a sense of belonging, warmth from their adults?

Do they feel safe in their bodies?
- Are they able to move their bodies when they need to?
- Are they free from sensory overload or underload?
- If not, what is their bare minimum list to achieve this with minimum disruption to the class, keeping in mind that when they feel safer in their bodies, there will naturally be less disruptive behaviour and more capacity to engage, learn, regulate.

Then we ask the question of them:

What`s one little step you can take? And don`t tell me nothing because I know that you are amazing, and brave, and capable. I`m here right beside you to show you how much. I believe in you, even if you don`t believe in yourself enough yet.❤️

#anxietyrelief #anxiouskids #anxietyinkids #anxiousteens #childanxiety #positiveparenting

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Dec 3

Open
First, we ask the questions of us: Are they relationally safe? - Do they have an anchor adult at school? - Do they know how to access this adult? - Do they feel welcome, a sense of belonging, warmth from their adults? Do they feel safe in their bodies? - Are they able to move their bodies when they need to? - Are they free from sensory overload or underload? - If not, what is their bare minimum list to achieve this with minimum disruption to the class, keeping in mind that when they feel safer in their bodies, there will naturally be less disruptive behaviour and more capacity to engage, learn, regulate. Then we ask the question of them: What's one little step you can take? And don't tell me nothing because I know that you are amazing, and brave, and capable. I'm here right beside you to show you how much. I believe in you, even if you don't believe in yourself enough yet.❤️ #anxietyrelief #anxiouskids #anxietyinkids #anxiousteens #childanxiety #positiveparenting

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